FAQs | ZeoLaunch

Frequently Asked Questions

1. What do you sell?

We offer premium digital products including SVG, PNG, DXF, EPS, AI, PDF, embroidery files, templates, and other creative design assets for personal and commercial projects.

2. Will I receive a physical product?

No. All products are digital downloads only. No physical item will be shipped.

3. How do I download my files?

After your payment is completed, you'll receive instant access to your download files from your account and via your order confirmation email.

4. Which file formats are included?

File formats vary by product. Most products include SVG, PNG, DXF, EPS and PDF. Please check each product description for the included file types.

5. Can I use these files commercially?

Yes, unless otherwise stated on the product page. Most products include commercial use for creating physical finished products. You may not resell, redistribute, share, or upload the original digital files.

6. Can I edit the files?

Yes. Our files are compatible with popular design software and can be edited before use.

7. Which software is compatible?

• EPS file: Compatible with Adobe Illustrator, Inkscape and CorelDRAW
• PNG file: High resolution 300 DPI with transparent background
• SVG file: Ready for cutting machines and multiple software
• DXF file: Suitable for CAD and cutting applications
• PDF file: Ready for direct printing

8. What if I have trouble downloading my files?

Please contact our support team with your order number. We'll help you access your files as quickly as possible.

9. Do you offer refunds?

Because our products are digital downloads, all sales are generally final. If you experience a technical issue or receive an incorrect file, we'll gladly help resolve the problem.

10. Can I share my purchased files?

No. Purchased files are licensed only to the buyer and may not be shared, copied, or redistributed.

11. Do I need to create an account?

No. Guest checkout is available. However, creating an account allows you to access your previous orders and downloads more easily.

12. Are your files tested before release?

Yes. Every product is reviewed and tested before being published to help ensure high quality and compatibility.

13. Can I request custom designs?

Yes. We accept custom design requests depending on availability. Please contact us with your requirements.

14. Is payment secure?

Yes. All payments are processed through trusted and secure payment providers. We do not store your payment information.

15. How can I contact support?

You can contact us through our Contact page or email us anytime. We aim to respond within 24–48 business hours.

16. Do you add new designs regularly?

Yes! We frequently add new SVG files, digital products, bundles, and creative assets.

17. Can I use your SVG files for print-on-demand?

Yes, provided your intended use complies with our license terms. Please review our License Policy for details.

18. Will I receive lifetime access to my downloads?

Yes. Purchased files remain available in your account whenever possible, although we recommend downloading and backing them up after purchase.